Support and account requests

Get help

Email info@nakumoney.com with a short description, your device type, app version if available and what happened. A screenshot can help, but hide children’s information. Never send passwords, login tokens, bank details or payment-card numbers. In the testing app, Help and feedback is another way to report a problem.

The app is not publicly released yet. We cannot provide a store download link until the app is available. For a pocket-money payment question, speak to the parent who handles the payment outside NAKUmoney.

Lost access or unexpected activity

The current testing version has no email password recovery. Email us if you lose access or suspect someone has used your account. We may need to check account ownership and family authority before helping. Do not send your password, and do not share another family’s information.

Request account closure or deletion

Email an account deletion request

This route is for NAKUmoney parent accounts and linked child accounts. Tell us whether you want to close the parent account, delete a child’s account or both. Include the parent account email and the relevant child username or account identifier, if known. You do not need to reinstall the app to email a request. Please send only the details needed to locate the account.

We check that the person requesting a change is authorised to do so. A parent or carer can request help for a child they are responsible for. If authority is unclear or disputed, we will need to resolve that before disclosing or changing private records.

Child deactivation keeps the profile, progress and balances for restoration. It blocks sign-in and reminders; it does not permanently erase information. Automatic permanent deletion is not available in the testing app. Uninstalling the app, signing out or sending a request also does not by itself delete server data.

A deletion request covers the relevant account profile and associated learning and practice-money records. We review linked family records, security records and backups, and explain any information that needs to remain and why. Testing backups have a rolling 30-day retention period. We will distinguish any interim deactivation from permanent erasure and will not confirm deletion until it has been verified.

Other privacy requests and complaints

Use info@nakumoney.com to ask about access, correction, data copies, reminders or this Privacy policy. Explain what you need without sending sensitive records unnecessarily. You may also contact the ICO or your local data protection authority.

Report a security problem

Email info@nakumoney.com with “Security report” in the subject. Describe the issue and how to reproduce it without accessing another family’s records. Do not send private data or exploit a problem beyond what is needed to explain it. Our reporting contact is also in security.txt.